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‎01-26-2022 06:47 AM

HP Recommended
Product: HP Pavilion - 14-bk006nm
Operating System: Microsoft Windows 10 (64-bit)

Hello! Yesterday I bought a new Solid State Drive (Samsung   n v m e    970  e v o  Plus M.2 500GB). However while win10 installation this is not founded on storage step. I tried to install drivers and rest but without success, I wonder if my laptop (HP pavilion 14-bk006nm) is even compatible with this S S D?  I opened my laptop and there i saw a M.2 (M key) slot. If it's not compatible can someone offer some alternative?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2022 07:47 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP Pavilion 14 Laptop PC* Model numbers: 14-bk000 – bk099 Maintenance and Service GuideIMPORTANT! Th...

 

According to chapter 1, only SATA M.2 SSD's are supported, not NVMe.

 

That is why the Samsung EVO 970 NVMe SSD is not working.

 

You need a SATA drive like this one...which provides the best performance for the price in my opinion.

 

Amazon.com: Western Digital 500GB WD Blue 3D NAND Internal PC SSD - SATA III 6 Gb/s, M.2 2280, Up to...

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3 REPLIES 3

‎01-26-2022 07:47 AM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

HP Pavilion 14 Laptop PC* Model numbers: 14-bk000 – bk099 Maintenance and Service GuideIMPORTANT! Th...

 

According to chapter 1, only SATA M.2 SSD's are supported, not NVMe.

 

That is why the Samsung EVO 970 NVMe SSD is not working.

 

You need a SATA drive like this one...which provides the best performance for the price in my opinion.

 

Amazon.com: Western Digital 500GB WD Blue 3D NAND Internal PC SSD - SATA III 6 Gb/s, M.2 2280, Up to...

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-26-2022 05:43 PM

HP Recommended

Yes, that explains a lot. Thank you very much!

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‎01-26-2022 05:45 PM

HP Recommended

You're very welcome. 

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