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‎07-18-2022 02:15 AM

HP Recommended
Product: HP Laptop PC 14-dq2000 IDS Base Model
Operating System: Microsoft Windows 11

I'm trying to upgrade my SSD on this device and have already bought a new one. My old one is SATA (has two slots on the SSD connector), new one is NVMe (1 slot). My m.2 slot on the mother board has one key on it (M Key) meaning both old and new SSDs fit. It is detected by BIOS but I'm having troubles trying to install windows onto the new one, and wonder if the issue could be that the SSD is not compatable.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2022 07:09 AM - edited ‎07-18-2022 07:10 AM

HP Recommended

Hi:

 

Since the NVMe SSD is detected in the BIOS, it should be supported.

 

What problem are you having trying to install Windows?

 

Is it that Windows cannot find the drive when you get to that screen?

 

The Pentium Gold processor you have is in the Intel Tiger Lake processor family, like the 11th gen core processors are.

 

Since your notebook has an Intel Tiger Lake processor, there is a special process needed to clean install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

 

Then you can install the drivers and available software from the support page.

 

HP Laptop PC 14-dq2000 Software and Driver Downloads | HP® Customer Support

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1 REPLY 1

‎07-18-2022 07:09 AM - edited ‎07-18-2022 07:10 AM

HP Recommended

Hi:

 

Since the NVMe SSD is detected in the BIOS, it should be supported.

 

What problem are you having trying to install Windows?

 

Is it that Windows cannot find the drive when you get to that screen?

 

The Pentium Gold processor you have is in the Intel Tiger Lake processor family, like the 11th gen core processors are.

 

Since your notebook has an Intel Tiger Lake processor, there is a special process needed to clean install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

 

Then you can install the drivers and available software from the support page.

 

HP Laptop PC 14-dq2000 Software and Driver Downloads | HP® Customer Support

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