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‎04-16-2019 07:35 AM

HP Recommended

Recently, I bought a refurbished HP laptop Folio 1040. It contains the Intel N-7260 Chipset. According to technical information from Intel this chipset should support wifi and bluetooth. But the bluetooth doesn't show up at all, not even in device management. The system was delivered with Windows 10 pre-iinstalled.

 

Does anybody have a solution for this issue?

Thanks in advance.

1 REPLY 1

‎04-16-2019 09:40 AM

HP Recommended

Hi:

 

Yes, the Intel 7260 N or AC wifi card is a combination wifi/bluetooth adapter.

 

What the most likely problem is...the notebook originally had W7 on it and it also had the HP connection manager software installed.

 

When the PC was originally upgraded to W10 during the free upgrade period, the bluetooth was probably turned off in the HP connnection manager.

 

The HP connection manager software does not work with W8 or newer operating systems.

 

So, here is what I recommend you do...

 

Make a bootable ubuntu USB installer.  Boot from it, and select the option to try ubuntu without installing.

 

https://www.ubuntu.com/download/desktop

 

See if you can turn on the Bluetooth radio in ubuntu.  There should be a setting to do that.

 

If you can, exit out and when you get back into Windows, you should be good to go after you install the W10 BT Intel driver.

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