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HP Recommended
HP Laptop PC 15s-fq2000 (2D118AV)
Microsoft Windows 10 (64-bit)

I am trying to replace the hard drive in a15-dy2035ms laptop.  The warranty expired the end of January and before I spend money to ask HP support on the phone for help, I thought I would ask here.

The drive I have is an Emtech X250 M2 SATA SSD Power Plus.  When I run the onboard diagnostics, it passes.  When I go into the BIOS, I can see the drive under Configuration\UEFI HII Configuration\Intel Rapid Storage Technology\Non-RAID Physical disks.  However, when I try to install Windows 10 on the device the install software sees no drives and I have been unable to locate the proper drivers to load at that point.

Some of what I have found while looking for information suggests that turning off the UEFI and installing under Legacy mode would enable the installation.  Unfortunately, I cannot find a legacy mode option on this BIOS.  I can turn off secure boot but not UEFI.  This is NOT what you would call a high-end laptop so I could see the removing legacy mode would be, to me, a plausible corner to cut. 

I would rather not just recycle it for what used to be a relatively minor issue. So perhaps there is another way to get it working. Or I may need to buy another particular brand or model of SSD to purchase that would work.

I appreciate any suggestions and thanks for the time you took reading this.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

HP Recommended

Thank you,

That did the trick. Much better than changing the BIOS. 

The instructions were very thorough.  I appreciate it.

 

HP Recommended

You're very welcome.

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