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05-03-2020 09:04 AM
@Tony1983 Welcome to HP Community!
I understand that you would like to upgrade the ram to 32GB.
I have checked the manual ( page number 1)
Your product support only 16GB. Not more than that.
Two SODIMM slots, customer non-accessible/non-upgradeable DDR4-2400
Dual Channel Support (DDR4-2666 downgrade to DDR4-2400) Support for up to 16-GB of system memory in the following conƭgurations
16384-MB (8-GB ×2 pieces)
8192-MB (8-GB × 1 piece)
I hope you understand.
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