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Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Hi everyone! So we got a hp pavillion 15 notebook pc in 2015 for my sister and after she graduated high school in 2018 she stopped using it so it been in a drawer since. Recently me and brother were trying to use it but my sister doesn't remember the password at all so we tried recovering it but she put double verification so it says we need to put the email she put as a back up but surprise! She doesn't remember it either. Any advice helps. Last resort is to completely restart it because my mom has her photos saved on the laptop. It's has windows 8 idk if that helps.

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