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‎10-27-2024 06:38 PM

HP Recommended

I have a HP48GX with an environmental hard case used as a survey data collector which I've used for many years using a serial-usb cable to download the data to a desktop PC using Carlson software. However, I recently got a new HP all in one PC and now the download process doesn't work.  I typically set up the data collector and the program, hit download on both ends and they should communicate. Now I get a message 'Failed to open the port Status=14'. I've tried both of the 2 usb ports on the PC, and all of the 6 com port options in the program with no luck. I didn't need any drivers in my last PC but wondering if I need them now and where to find them. Thx

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