Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 820 / 840 G3
Microsoft Windows 7 (64-bit)

 

Hi,

 

I installes an 820 and 840 G3 via SCCM Tasksequence including the driver package form here http://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html ,SP 75204

 

All driver are correct except the hardware ID VID_8087&PID_0A2B ( seems to be an bluetooth driver)

I havent found a driver so far.

Which one is it ?

 

best regards Thomas

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi this driver did not help, but i found a solution with the driver in this thread which works:

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05121835&sp4ts.oid=5387800

View solution in original post

5 REPLIES 5
HP Recommended

Hi, Thomas:

 

I agree with you that the ID you posted is the Intel Bluetooth radio.

 

The only suggestion I can offer would be to try the BT driver directly from Intel.  The 2nd driver on the left side of the page is for 64 bit.

 

https://downloadcenter.intel.com/download/25838/Intel-PROSet-Wireless-Software-for-Bluetooth-technol...

 

 

HP Recommended

Hi this driver did not help, but i found a solution with the driver in this thread which works:

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c05121835&sp4ts.oid=5387800

HP Recommended

Had the same problem with an HP Spectre X360 (Gen1) and no solution from HP drivers worked.

 

I finally donwloaded the "intel wireless bluetooth"-driver directly on the intel website (https://downloadcenter.intel.com/download/26312/Intel-Wireless-Bluetooth-Software-for-Windows-10) and the device-manager entry was set correctly (missing sign disappeared)

 

Setup file name was BT_19.10.1635_64_Win10.exe

 

May this helps, if the other posted solutions here do not.

HP Recommended

This worked for me. Thanks!

HP Recommended

This is tagged as the accepted solution, but the link only takes you to the standard HP support page, and not to a driver.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.