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HP Recommended
Microsoft Windows 11

Product: HP 250 G10 853R7ES

Operating System: Microsoft Windows 11

 

I just completed a fresh install of Windows 11 onto a new HP 250 G10 and I get an error under the category of other devices. The Hardware-ID is: PCI\\VEN_8086&DEV_A74F&CC_0880

Windows update doesn't fix it.

I also tried to find the missing driver in the download ceter of Intel, but I didn`t find a device A74F.

Please advise how to solve the problem. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have zipped up and attached the driver you need for that device, below.

 

The device is the Intel(R) GNA Scoring Accelerator module that needs a driver installed.

 

You will have to manually install the driver as there is no exe file to run.

 

Download and unzip the attached file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the PCI\\VEN_8086&DEV_A74F device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the drive folder that you unzipped.

 

Make sure that the Include subfolders box is checked and the driver will install.

 

Here is a partial copy and paste of the driver setup information file that shows driver support for the hardware ID you posted:

 

[Manufacturer]
%Intel%=Intel, NTamd64.10....16299

[Intel.NTamd64.10....16299]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_464F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_A74F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_467E ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_7E4C ;GNA 3.5
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_AE4C ;GNA 3.5
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_774C ;GNA 3.5

 

View solution in original post

3 REPLIES 3
HP Recommended

I have zipped up and attached the driver you need for that device, below.

 

The device is the Intel(R) GNA Scoring Accelerator module that needs a driver installed.

 

You will have to manually install the driver as there is no exe file to run.

 

Download and unzip the attached file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the PCI\\VEN_8086&DEV_A74F device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the drive folder that you unzipped.

 

Make sure that the Include subfolders box is checked and the driver will install.

 

Here is a partial copy and paste of the driver setup information file that shows driver support for the hardware ID you posted:

 

[Manufacturer]
%Intel%=Intel, NTamd64.10....16299

[Intel.NTamd64.10....16299]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_464F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_A74F ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_467E ;GNA 3.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_7E4C ;GNA 3.5
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_AE4C ;GNA 3.5
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_774C ;GNA 3.5

 

HP Recommended

Hi Paul,

Thank you verry much! It works now.

Regards,

Juergen

HP Recommended

You're very welcome, Juergen.

 

I found the driver on the Microsoft Update Catalog website, which is where I usually go to find those oddball drivers.

 

HP also has the driver download available on different model notebooks such as this one:

 

HP EliteBook 860 16 Zoll G10 Notebook-PC Software- und Treiber-Downloads

 

I don't know why HP didn't have that driver on your notebook's support page, but the driver I gave you is more recent than the one from the HP 860 G10, so don't bother installing it.

 

Cheers,

 

Paul

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