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HP Recommended

I work on windows 8.1 pro n (64 bit)  with an elitebook 8560w (ly650es) and there is any driver for:

 

USB\VID_138A&PID_003C\00B01A98A989

PCI\VEN_197B&DEV_2392&SUBSYS_1631103C&REV_30\4&21FA06C3&0&01E2

 

 

anybody knows where I can find it ?

7 REPLIES 7
HP Recommended
Hi


First one:
Validity sensor driver:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_134806_1&swEnvOid=415...

Second one:
J Micron card reader:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_125952_1&swEnvOid=415...

Download, save & install them one by one. Restart system after each installation.


Regards

Visruth
HP Recommended

thank you s much, but USB\VID_138A&PID_003C\00B01A98A989 unsuccessful

HP Recommended

You're very welcome!

I've no idea why that didn't work.
You may want to uninstall current validity sensor/fingerprint driver & download save and install previous version, restart system and check again:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_124359_1&swEnvOid=415...


Is there yellow exclamation in Device manager?

Have you updated BIOS to latest version:
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5071172&swLangOid=8&swEnvOid=4158

Update BIOS --
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00042629


Regards

Visruth
HP Recommended

yes, there is yellow exclamation in Device manager.  i installed validity Fingerprint Sensor Driver. anything ok

HP Recommended
Hi

Did it work for you?

Regards

Visruth
HP Recommended

hi we are working on USB mine is windows10 and i reqiured PID/VID driver PID-1155  VID-22315 help us sir in getting required drivers...thank u

HP Recommended

it is not downloading

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