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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
umaizahussain
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Message 1 of 5
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Driver With Yellow Exclamation Mark

HP Recommended
HP laptop 15-bw0xx

product name : HP laptop 15-bw0xx

product number : 1UG64UA#ABL

I can't seem to connect to any networks. when I click on the globe located on the Taskbar, no networks show up. I did some digging and found out that the Intel r dual band wireless-AC 3168 is malfunctioning. when I go to device manager and click on it there is a yellow exclamation mark. it says that this device cannot start (code 10) I tried uninstalling, disabling, and updating but it isn't fixing anything. Please help, I need this laptop for school. 

4 REPLIES 4
banhien
Level 20
Level 20
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Message 2 of 5
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HP Recommended

@umaizahussain 

 

Your machine is actually an HP Notebook - 15-bw018ca, its specs

 

           https://support.hp.com/id-en/document/c05530666

 

It has  Intel® 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo part #  863934-855. Please try

 

   (a) Download the following driver and save on your machine,

              https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

   (b) Go to Device Manager and uninstall Intel wifi driver

   (c) Reboot machine

   (d) Install the downloaded file above

 

Regards.

BH
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umaizahussain
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how would I download this without wifi?? @banhien 

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umaizahussain
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do I have to select the box that says... delete the driver software for this device?? 

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saurabsfdc
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HP Recommended

download the driver from other mobile device having internet from the link mentioned above , transfer the file to ur laptop and then install it . 

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