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‎03-31-2021 02:14 PM

HP Recommended
Product: HP Pavilion DV6 Series CNF11805FG
Operating System: Microsoft Windows 10 (64-bit)

Hallo , after updating to SSD and Win 10 PRO 64 have following Missing Drivers in Device manager. Please help

 

ACPI\VEN_HPQ&DEV_0004

USB\VID_138A&PID_0005&REV_0<90

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2021 02:15 PM

HP Recommended

Hi:

 

You need these drivers...

 

ACPI\VEN_HPQ&DEV_0004:

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

USB\VID_138A&PID_0005

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52354.exe

 

For the second device, you may need to manually install the driver if the auto install method doesn't work.

 

To do that, go to the device manager, click on the unknown USB\VID_138A&PID_0005 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp52354.

 

Make sure the include subfolders box is checked and the driver should install.

View solution in original post

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5 REPLIES 5

‎03-31-2021 02:15 PM

HP Recommended

Hi:

 

You need these drivers...

 

ACPI\VEN_HPQ&DEV_0004:

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

USB\VID_138A&PID_0005

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52354.exe

 

For the second device, you may need to manually install the driver if the auto install method doesn't work.

 

To do that, go to the device manager, click on the unknown USB\VID_138A&PID_0005 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp52354.

 

Make sure the include subfolders box is checked and the driver should install.

Was this reply helpful? Yes No

‎03-31-2021 02:23 PM

HP Recommended

ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52354.exe 

Sir,

this link is not opening  it asks  with which App i want to open it   i tried chrome nothing happened . please let me know how to proceed as this link not downloading anything

Was this reply helpful? Yes No

‎03-31-2021 02:33 PM

HP Recommended

Hi:

 

it will open with Internet explorer.

Was this reply helpful? Yes No

‎03-31-2021 02:45 PM

HP Recommended

Sir ,

You are the Best .first it said only for  win 7 and visata then it got some patch itself to avoid conflict.

 

One more thing since upgrade to SSD and win 10 Pro the fan of the Laptop has become comparitively very loud . Do You have any idea why it got loud  having constantly higher rpm?

 

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‎03-31-2021 02:48 PM

HP Recommended

Hi:

 

Unfortunately, that I do not know.

 

You may want to start a new post on that.

 

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