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‎07-11-2017 07:35 PM

HP Recommended
Product: notebook 15-ay514tx
Operating System: Microsoft Windows 7 (64-bit)

Hello, after buying this model and installing fresh copy of win 7 x64 im device manager i have a yellow exclamation mark on driver for universal serial bus controller ( when i connect my optical mouse red light is flaashing but nothing happens, the same is with all usb devices on all three usb ports)

1 person had the same question
3 REPLIES 3

‎07-11-2017 07:43 PM

HP Recommended

Hi:

 

Download, unzip and run the setup application from the driver at the link below...

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

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‎07-11-2017 08:35 PM

HP Recommended

above link suggested by you, i am download this driver and unzip n run on HP AY 514 TX, in process of installation one massege flotingthat message is your system can not meet requirement.

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‎07-11-2017 09:06 PM

HP Recommended

That driver should have worked for your model.

 

See if this one works instead...

 

This package provides the Intel USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices.

 

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76041.exe

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