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‎06-07-2019 05:40 AM

HP Recommended
Product: hp pavilion ab136ur
Operating System: Microsoft Windows 10 (64-bit)

Hello! Laptop hp pavilion ab136ur. All updates from the HP website for this laptop are installed. Windows 10 with updates 1903. Video cards: R8M365DX and R7M360, updates: 15.201.1101.1008 Rev.B (SP75760). Recently, there have been many attempts to update the graphics card drivers, but there is no result, 15.201.1101.1008 Rev.B always has to be returned. When you try to install others appears: blue, black, flickering, very bright screen. Question about video cards: how to install other drivers, what do I need to do? All that is described in other reviews tried, and not once. It is possible to solve this problem somehow, for example to place new drivers on the HP website that users simply "pressed the button", and all.....? If there is any specific solution to the problem, then describe step by step what you need to do. Thanks in advance for your reply.

4 REPLIES 4

‎06-07-2019 08:06 AM

HP Recommended

Hello, What GPU you have? AMD R7 360? Try install driver from AMD site.

https://www.amd.com/pl/support/previous-drivers/graphics/amd-radeon-r7-series/amd-radeon-r7-300-seri...

Regards

 

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‎06-07-2019 02:04 PM

HP Recommended

Can't read, or don't want to help? I think the request is quite clear: the laptop is HP Pavilion ab136ur (specification can be found on the official HP website). Windows 10 1903 licensed. All laptop updates are installed from official HP and Windows sources. Two graphics cards: R8 m365dx and R7 m360 with primary drivers installed. Others are not installed at all. Site AMD of course, know. Many times tried to install different versions, does not help. When you try to install drivers from the AMD website, errors occur (blue, black, flickering, too bright screen). Wanted to get support from the HP team on this issue. In the link that was sent there is no support for R8 graphics card... How to install a new driver over the three years studied....What do I need to do to install other drivers on my graphics cards than the ones I originally installed?

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‎06-10-2019 04:49 AM

HP Recommended

Hello! Is there a solution to my question?

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‎06-14-2019 06:58 AM

HP Recommended

Hello! Is there a solution to my question? Need to reopen the subject? Who should forward my question?

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