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‎05-14-2023 07:51 PM

HP Recommended
Product: HP EliteBook 8770w Base Model Mobile Workstation
Operating System: Microsoft Windows 7 (64-bit)

Hi there,

I'm working with the Elitebook 8770W Windows 7 64bit

My device manager reports missing drivers for:

PCI serial port, PCI Simple Communications Controller, USB controller and driver for "Unkwown Device"".

I already solved the driver issue for the Broadcom Bluetooth adapter.

Can you please help ? (so i can go to sleep in time tomorrow...) thx

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2023 07:57 PM

HP Recommended

Hi:

 

This driver will install both the PCI serial port & PCI Simple Communications Controller:

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63661.exe

 

This driver will install the USB 3 controller:

 

Intel USB 3.0 Driver

 

https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66487.exe

 

There are too many devices that Windows labels as 'Unknown' for me to post the driver you need.

 

Please post the hardware ID for the Unknown device, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-14-2023 07:57 PM

HP Recommended

Hi:

 

This driver will install both the PCI serial port & PCI Simple Communications Controller:

 

Intel Management Engine Interface (MEI) Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63661.exe

 

This driver will install the USB 3 controller:

 

Intel USB 3.0 Driver

 

https://ftp.hp.com/pub/softpaq/sp66001-66500/sp66487.exe

 

There are too many devices that Windows labels as 'Unknown' for me to post the driver you need.

 

Please post the hardware ID for the Unknown device, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

Was this reply helpful? Yes No

‎05-15-2023 09:31 AM - edited ‎05-17-2023 06:54 AM

HP Recommended

Thanks

 

 

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