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HP Recommended
Elitebook 8560w
Microsoft Windows 7 (64-bit)

Device works as a DVDRom/CDRom, but not a burner.

 

Device shows up as HP BD MLT UJ240AF in device manager.

 

Update driver states that the most up to date driver is used. (Default Microsoft 21/06/2006 6.1.7601.23403)

 

Uninstalling and rebooting comes back as the same.

 

I have driver recovery disks but there are no drivers on there for the burner.

 

 

Cannot find the driver anywhere on the Probook or Elitebook support pages. (Win7 Both 32 & 64 bit and for models either side of the 6560b or 8560w.

 

 

Anyone??

3 REPLIES 3
HP Recommended

> Device works as a DVDRom/CDRom, but not a burner.

 

Device-drivers for CD/DVD/BluRay drives is included in Windows XP/Vista/7/8/8.1/10.

No additional device-drivers are needed.

 

What you need is software to collect files to be "burned", and to actually do the "burning".

 

I use the "Burning Studio 16", which is free software, downloadable from www.ashampoo.com

Note that Version 18 has a purchase price, while Version 16 is free.

 

HP Recommended

 

 

Drivers, correct.  (I checked 4 other Win7 PCs and they are using the same driver)

 

 

Windows 7 can write to CD natively.  You dont need additional software for that. 

  Right click on file> Send To>Whatever drive your burner is.

or

  When you put a blank disk in it Autoplay prompts you to:

    Burn an audio CD

    Burn files to disc 

 

 

Just for a laugh I installed Roxio (that it ships with) and it cant find it either.

 

I just swapped out burners from 2 other laptops and the same thing is happening - even when it shows as being a DVD RW drive.  Also took the upgrade bay out and put it back in there. (DVD is in a dock and runnning 2 SSDs)

 

 

Something else specific to that system is going on....  😞

 

Thanks

 

 

 

 

 

 

 

 

 

 

HP Recommended

> Windows 7 can write to CD natively.  You don't need additional software for that. 

 

Correct, but additional software can do more, e.g., create an '.ISO' file, copy a CD/DVD, insert longer gaps between tracks when burning an Audio CD, burn multiple copies, and much more.

 

> I installed Roxio (that it ships with) and it can't find it either.

 

If you open the Window File Manager, does it show, as below:

 

Capture.JPG

 

???

 

> it shows as being a DVD RW drive. 

 

Where does it "show" ?

 

Just for giggles, Google-search for "download free SPECCY".

Download, install, and run it, and see what it reports about your hardware.

Tell us.

 

> Also took the upgrade bay out and put it back in there. (DVD is in a dock and runnning 2 SSDs)

 

Run SPECCY in both configurations, and tell us.

 

Are the 2 SSDs in the computer (1 in standard location & 1 in upgrade bay - replacing the CD/DVD drive), or in the dock?

 

Does the [free] AShampoo software "find" the CD/DVD hardware?

 

 

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