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‎05-12-2013 12:37 PM

HP Recommended

I recently reformatted my laptop from Windows 7 Home Premium 32-bit to 64-bit. Now when I install the drivers on my laptop I get the yellow ! , I don't know what I should install. My USB reader is not working and I can't get WiFi. I installed the RealTek driver but doesn't show available wireless networks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2013 02:36 PM

HP Recommended

Nothing that can't be fixed...

 

Network Controller:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

You probably need the bluetooth driver too:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

PCI Simple Communications Controller

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Universal Serial Bus (USB) Controller:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Base System Device:  Both use the same driver.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

View solution in original post

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20 REPLIES 20

‎05-12-2013 12:59 PM

HP Recommended

Hi:

 

Please post the hardware ID's for all devices in the device manager with the yellow ! marks.

 

Then I will post the links to the drivers you need.

 

If you don't know where to find the hardware ID's please read the info at the link below.

 

http://www.devicedriverfinder.com/blog/device-drivers/how-to-check-the-hardware-id-for-a-windows-dev...

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‎05-12-2013 02:19 PM

HP Recommended

I am getting the yellow ! on these

 

Network Controller:

PCI\VEN_8086&DEV_0090&SUBSYS_52118086&REV_34
PCI\VEN_8086&DEV_0090&SUBSYS_52118086
PCI\VEN_8086&DEV_0090&CC_028000
PCI\VEN_8086&DEV_0090&CC_0280

 

PCI Simple Communications Controller:

PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C&REV_04
PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C
PCI\VEN_8086&DEV_1C3A&CC_078000
PCI\VEN_8086&DEV_1C3A&CC_0780

 

Universal Serial Bus (USB) Controller:

PCI\VEN_1033&DEV_0194&SUBSYS_167C103C&REV_04
PCI\VEN_1033&DEV_0194&SUBSYS_167C103C
PCI\VEN_1033&DEV_0194&CC_0C0330
PCI\VEN_1033&DEV_0194&CC_0C03

 

Base System Device:

PCI\VEN_197B&DEV_2392&SUBSYS_167C103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_167C103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

Base System Device:

PCI\VEN_197B&DEV_2393&SUBSYS_167C103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_167C103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

 

There is ALOT of things wrong with my drivers.

Was this reply helpful? Yes No

‎05-12-2013 02:36 PM

HP Recommended

Nothing that can't be fixed...

 

Network Controller:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

You probably need the bluetooth driver too:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

PCI Simple Communications Controller

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Universal Serial Bus (USB) Controller:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Base System Device:  Both use the same driver.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

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‎05-12-2013 03:41 PM

HP Recommended

It worked, Thank you very much!

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‎05-12-2013 04:37 PM

HP Recommended

You're very welcome.

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‎01-18-2014 02:20 PM

HP Recommended

I am having the same problems of Yellow triangle on many drivers after installing the fresh window

 

I am recieving the yellow icons on following hardwared ids, Kindly help me regards

1-

USB\VID_03F0&PID_311D&REV_0001
USB\VID_03F0&PID_311D

 

2-

PCI\VEN_197B&DEV_2392&SUBSYS_167C103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_167C103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

3-

PCI\VEN_197B&DEV_2393&SUBSYS_167C103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_167C103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

 

4-

PCI\VEN_168C&DEV_002B&SUBSYS_1461103C&REV_01
PCI\VEN_168C&DEV_002B&SUBSYS_1461103C
PCI\VEN_168C&DEV_002B&CC_028000
PCI\VEN_168C&DEV_002B&CC_0280

 

5-

PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C&REV_04
PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C
PCI\VEN_8086&DEV_1C3A&CC_078000
PCI\VEN_8086&DEV_1C3A&CC_0780

 

6-

ACPI\HPQ0004
*HPQ0004

 

7-

USB\VID_138A&PID_003C&REV_0086
USB\VID_138A&PID_003C

 

Kindly send me the links relevant drivers for all these 

Regards

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‎01-18-2014 02:30 PM

HP Recommended

Hi:

 

Below are the links to the drivers you need:

 

USB\VID_03F0&PID_311D&REV_0001:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

 

PCI\VEN_197B&DEV_2392, 2393:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

 

PCI\VEN_168C&DEV_002B&SUBSYS_1461103C&REV_01:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

 

PCI\VEN_8086&DEV_1C3A&SUBSYS_167C103C&REV_04:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

 

ACPI\HPQ0004:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

 

USB\VID_138A&PID_003C&REV_0086:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

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‎01-18-2014 02:59 PM

HP Recommended

The Link You have given have not resolved my issue.. while all other issues are resolved...

 

PCI\VEN_168C&DEV_002B&SUBSYS_1461103C&REV_01:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5060882&sp...

 

Due to this Missing driver I am unable to connect to internet either....

 

Please Help me..

 

 

 

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‎01-18-2014 03:00 PM

HP Recommended

While the hardware ids are :-

PCI\VEN_168C&DEV_002B&SUBSYS_1461103C&REV_01
PCI\VEN_168C&DEV_002B&SUBSYS_1461103C
PCI\VEN_168C&DEV_002B&CC_028000
PCI\VEN_168C&DEV_002B&CC_0280

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