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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Drivers for SynaptiTcs SMBus Touchpad Windows 10 and Drivers...

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08-13-2022 08:12 AM
(1) Run msinfo32
- Select <System Summary>:
- copy/paste to following key/values pairs:
OS Name |
Version |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
SMBIOS Version |
BaseBoard Model |
BaseBoard Name |
(2) Please report your results
08-13-2022 08:37 AM
I followed your instructions but I don't understand where to copy and paste. I tried to open the various areas you suggested but I can't copy and past to them. Each one to the items you suggested has information in them. Maybe a more detailed instrustion would be greatly appreciated. Thanks a bunch.
08-13-2022 08:50 AM
Hi, @barson43
Sorry to intrude, but I had the same issue when trying to install the touchpad driver, and have a potential solution for you that worked for me.
I would try manually installing the driver that Ub6424 gave you, because that is the latest one available for your notebook.
That should bypass the OS check 'gatekeeper' that is blocking the installation.
To do that, go to the device manager, click to expand the Mice and other pointing devices category.
Click on the device listed there.
My notebook (different HP model) indicates Synaptics SMBus Clickpad because the driver is installed.
Click on the driver tab. Click on Update driver.
Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp101991.
Make sure that the Include Subfolders box is checked, and the driver should install.
Then restart the PC.