• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-02-2017 02:06 AM

HP Recommended
Product: HP Notebook - 15-ay013na
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

I have a hp notebook model number is 15-ay013na, I was not a big fan of windows 10 so I did a fresh install of windows 7 64bit. I have got all the drivers but am struggling to find 2 of the drivers.

 

When I go to device manager there are 2 drivers missing from the other devices section which I believe is the sd card reader and also the usb ports as both of these are not working at the moment

 

any help would be much apreciated 

 

7 people had the same question
3 REPLIES 3

‎10-02-2017 02:17 AM - last edited on ‎07-12-2021 08:50 AM by Retired

HP Recommended

Oi,

 

Para o leitor de cartão SD:

 

https://support.hp.com/us-en/drivers

 

Para USB:

 

https://downloadcenter.intel.com/download/22824/Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-...

 

Instale também os drivers do chipset e quaisquer outros drivers necessários da página de suporte da HP para o seu produto:

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series/10862300/model/11896...

 

 

Espero que ajude,

David

 

 

Clique nos polegares para agradecer

Clique em aceitar como solução se respondeu à sua pergunta

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-06-2017 04:55 AM

HP Recommended

Hello David,

 

Thank you for the reply.  I installed the 2 links you provided and my usb and sd card reader are now working I now have under the same catagory (other devices) BCM43142AO and an unknown device which are still missing drivers

 

Kind Regards

Was this reply helpful? Yes No

‎10-06-2017 05:06 AM - last edited on ‎07-12-2021 08:51 AM by Retired

HP Recommended

Hi,

 

This is the bluetooth driver:

 

 

https://support.hp.com/us-en/drivers

 

 

Please go to device manager and right-click on the unknown device and click on properties, click on the details tab and then on the curtain tab fin hardware id   Post the hardware id here.

 

Hope it helps,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.