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HP Recommended
HP spectre x360 G2

Hello people,

 

i recently got my motherboard replaced for my HP Spectre x360 G2. Now it has an intel i5 6th gen processor. Unfortunately, after the replacement most things on my device do not work. This includes the wifi, bluetooth, camera, keyboard and trackpad. The issue is with the drivers as sound was not working previously but starred working after driver updated. On the other hand, the keyboard and trackpad stopped working after the driver update. 

have installed a new windows, reset the bios, ran the different driver installation programs and let windows update do its thing but nothing seems to be working. 

3 REPLIES 3
HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information:

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

HP Recommended

Hi! 

The full model number is HP Specter x360 G2 and the Product number is N6K95UC#ACJ,

 

 

HP Recommended

Hi:

 

Below is the link to the parts list for your notebook.

 

You orgiinally had a HP Spectre Pro x360 G1 Convertible PC

 

HP PartSurfer

 

If the same Wi-Fi adapter was installed on the new motherboard, you need these Wi-Fi and Bluetooth drivers.

 

Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

 

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

 

The rest of the drivers you should be able to get from the HP Spectre x360 G2 support page.

 

HP Spectre Pro x360 G2 Convertible PC Software and Driver Downloads | HP® Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.