Drivers missing after latest update

[cporter18]

The recent update has gotten rid of many things on my computer, the most noticeable are the touch screen and sound. I was able to get the sound working (thanks to YouTube) but nothing I have googled or YouTubed or gotten from HP virtual "assistant" or Geek Squad has fixed my touch screen. If i open up the device manager, the HID-compliant touch screen is hidden. I right click to update, but it says it's up to date. I've uninstalled it and restarted, still in the same place and not working. Scanning for hardware changes and restarting also does not work. If I troubleshoot my device, three errors show up. Two are Intel(R) Dynamic Platform and Thermal Framework devices that don't have drivers. The other is that the I2C HID Device has a driver problem. If I run it through the test, all it tells me is that there is a problem and that I need to restart my computer. Which I did to no avail. Can someone please help me with this?

[sandytechy20]

@cporter18

Welcome to HP support community.

Its possible the updates were interrupted or corrupted which is why this issue occurs at times, perform a system restore to an earlier date, if no restore points are available, backup all personal data and perform a system reset

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cporter18]

I have done two system restores, and Geek Squad did one themselves. Still is not fixed. 

[sandytechy20]

@cporter18

Run Extensive system test to check for hardware failures.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.