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HP Recommended
17-CN1053CL
Microsoft Windows 10 (64-bit)

Recently reimaged this laptop and with windows doing the lifting, it can't find 8 drivers.  I was able to resolve some, but I am getting no where after using HP support assistant and the available drivers for the laptop on the website. I have seen your quick pointing links to drivers and hope you can help.  

 

Base System Device 

PCI\VEN_8086&DEV_9A03&SUBSYS_89B7103C&REV_02

 

Intel High Definition Audio

INTELAUDIO\FUNC_01&VEN_10EC&DEV_0236&SUBSYS_103C89B7&REV_1000

 

PCI Data Acquisition and Signal Processing Controller

PCI\VEN_8086&DEV_9A03&SUBSYS_89B7103C&REV_02

 

Unknown device

ACPI\VEN_INTC&DEV_1040

 

Unknown device

ACPI\VEN_INTC&DEV_1043

 

Your help is greatly appreciated. 

 

OS Name Microsoft Windows 10 Enterprise
Version 10.0.19043 Build 19043
System Manufacturer HP
System Model HP Laptop 17-cn1xxx
System Type x64-based PC
Processor 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.11, 8/3/2021
SMBIOS Version 3.3
Embedded Controller Version 69.17
BIOS Mode UEFI

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

It must be this driver then...

 

This package provides the driver that enables the Intel Gaussian Mixture Models and Neural Networks Accelerator (GNA) for supported computer models running a supported operating system. GNA is a low-power neural network co-processor that is capable of continuous inference on local battery powered devices. The coprocessor may be used for speech recognition or noise reduction.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111807.exe 

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

This driver should install all of the missing devices except the audio.

 

Intel Dynamic Tuning Processor Participant Driver

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111491.exe 

 

The Intel High Definition Audio should have been installed by the Realtek audio driver, so you may want to try manually installing the driver.

 

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

HP Recommended

We are almost there.  I was able to get more drivers installed, but I could not get Base System Device or the Audio driver.  Thanks to you the Audio driver is installed now and working, but the Base System device driver is still unknown after running the above link.   Should I uninstall any driver and attempt to run the Intel Dynamic Tuning Processor Participant Driver again?   I find online by its Hardware Id is that it thinks its a GNA Scoring accelerator module, but cant find a driver.  Again, Thank you for your help.

 

Jolt_Cola_0-1638297801608.png

 

HP Recommended

You're very welcome.

 

It must be this driver then...

 

This package provides the driver that enables the Intel Gaussian Mixture Models and Neural Networks Accelerator (GNA) for supported computer models running a supported operating system. GNA is a low-power neural network co-processor that is capable of continuous inference on local battery powered devices. The coprocessor may be used for speech recognition or noise reduction.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111807.exe 

HP Recommended

Thank you!  This was the correct driver.  Much appreciated.

HP Recommended

Anytime. 

 

Glad to have been of assistance. 

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