Drivers

[Tadcarm7]

Is it ok to download the latest drivers from Nvideas website for this device? 

[DavidSMP]

Hi @Tadcarm7,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding downloading NVidia drivers from their website. I will be really glad to assist you here. 🙂Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

First off, to assist you better, I would require more information regarding this:

• Are you trying to download the display drivers from their website?
• Did you check the product specs of your computer?

Please check the product specs http://hp.care/2tRmwlT  of the computer.

It comes with the NVidia card installed. Yes, it is absolutely safe to update the graphics drivers from the NVidia website. It is our partner site.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Tadcarm7]

I was basically asking, if its safe, to download drivers from the Geforce Experience App, im sure your familiar with it. I have downloaded a driver from it in the past, and it seems to work fine. I am however, confused when it comesx to the intel driver.

i am also confused with the Intel driver updates. Ive been told by HP provosts, that i cant download the latest intel driver from intels website; even though ive been told that my drivers are out of date. The intel driver provided on the Hp site, is a older version than my current. 

[DavidSMP · Accepted solution]

Hi @Tadcarm7,

I reviewed the post completely. thanks for the quick response. You've displayed amazing technical skills, profound technical expertise and commendable research to try and find answers for the issue. Kudos to you for a job well done. It is greatly appreciated. 🙂 You could safely update the drivers from the Geforce app which auto detects the drivers and installs them whenever it is out of date. It is absolutely safe. They are the vendors and manufacturers of the graphics card installed on the computer. It is as safe as installing the updates from the HP portal as they are our business partners.

As far as updating Intel drivers are concerned, please follow HP provosts advice because they are exceptional, extremely knowledgeable and have all the right answers for all HP products like the Holy Bible. 

Trust me I've done all I can to assist you by keeping your best interest in mind. You've been commendable and it has been an absolute privilege to share this platform with you. 🙂

I genuinely hope the computer works great and stays healthy for a long time once it gets fixed. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[Tadcarm7]

Thank you David, I am glad your could help me get a final answer on this driver issue, I understand now. Very descriptive, and understanding, kudos to you! 🤗🤗

[DavidSMP]

Hi @Tadcarm7,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂