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‎11-16-2025 01:31 AM

HP Recommended

OMEN Hp gaming laptop

Product ID: 912K2AV

Dropped it from about 4 feet on carpet ground and now it wont boot up. 

Reply
1 REPLY 1

‎11-18-2025 05:11 PM

HP Recommended

@Austin451, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Sorry to hear about the issue with your OMEN laptop. Since it was dropped, there could be internal damage preventing it from booting up.

 

I recommend taking it to an HP service center for a full check-up. Our technicians will be able to inspect and repair any damage.

 

I hope this helps.

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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