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‎01-03-2020 12:36 AM

HP Recommended
Product: HP 17-y047ur
Operating System: Microsoft Windows 10 (64-bit)

Hello, I replaced my 4 GB memory module with an 8 GB one. So now I have 2x8GB. But for some reason they work in single channel mode. How can I change it to dual?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-03-2020 07:28 AM

HP Recommended

Hi:

 

Normally you would expect that matching memory modules would allow for dual channel performance.


However in your model, the memory runs in single channel mode no matter what.

 

See chapter 1 of the service manual under the memory upgrade info...

 

http://h10032.www1.hp.com/ctg/Manual/c05143572

 

Only the models with DDR4 memory can run it in dual channel mode.

View solution in original post

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1 REPLY 1

‎01-03-2020 07:28 AM

HP Recommended

Hi:

 

Normally you would expect that matching memory modules would allow for dual channel performance.


However in your model, the memory runs in single channel mode no matter what.

 

See chapter 1 of the service manual under the memory upgrade info...

 

http://h10032.www1.hp.com/ctg/Manual/c05143572

 

Only the models with DDR4 memory can run it in dual channel mode.

Was this reply helpful? Yes No
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