During disk checking my hp laptop is showing error code

[Pan6]

Hello,

        My laptop is running with windows 10 (1809). It is unresponsive many times. Today i have seen a message skan and repire disk error. I have shut down laptop. After openning it again i did system diagnosis and found the following error message.

Short DST: FAILED

FAILURE ID:U4M811-00099L-XD7WLJ-60WR03.

Any one please suggest how to resolve this error and what is the reasion behiend this

thanks in advance...

[iomare]

Hi,

It means the hard drive has failed and needs to be replaced.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 42 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c04653884

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC (this is for Windows 10), running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to the internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 https://support.hp.com/us-en/product/hp-15-ac000-notebook-pc-series/7771404/model/8326082/manuals?sk...

Once you replace the drive you can use a SATA to USB adapter to connect the old drive to the PC and try to recover your personal files. It will work as an external drive.

Example:

https://www.amazon.com/StarTech-com-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_1_sspa?s=pc&ie=U...

Let me know if you need further help,

David

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[Pan6]

Dear iomare,

Thank you very much for your quick replay. I want to inform you that before 1 month i have purchased a WD HDD of following specification. I want to know this can be used or not in my laptop for replacement

https://www.flipkart.com/wd-my-passport-2-tb-wired-external-hard-disk-drive/p/itmep5egrzdtz9mt?pid=A...

[iomare]

I do not believe it will work as the connector from the hard drive in the WD case has a diifferentconnector. What you need is one of these:

https://www.flipkart.com/seagate-barracuda-1-tb-network-attached-storage-laptop-all-one-pc-s-interna...

Hope it helps,

David