• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
ENVY13 13-d0XX(2016)
Microsoft Windows 10 (64-bit)

Hi there!

 

I'm currently using ENVY 13 2016 model.

 

Recently, I found that CPU temperature was significantly high(90c).

 

So, i'm trying to put some thermal compound on my laptop cpu.

 

But I cant find where to put on.....

 

Could you tell where the CPU is located?

 

envy13

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

First of all I would try to clean the fan and the openings in the computer where air flows in and out and see if it makes any change to the temperature. Remember that the computer will turn itself off if a critical temperature is reached.

There will allready be thermal paste between the heatsink and the CPU, it is true that sometimes removing the paste allready applied and replacing with high quality thermal paste can reduce the temperature a little. To do this you will have to remove the heatsink on the CPU and then remove the thermal paste on the cpu and on the underside of the heatsink which rests on the CPU using high quality thermal paste. (a grain of rice is about the right amount to apply) You can use tim remover or alcohool with a lint-free cloth.

Here is the service manual for your PC, you can see the procedure for removing heat sink on pages 44-45:

 

http://h10032.www1.hp.com/ctg/Manual/c04996189

 

Let me know if you need further help,

David

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

First of all I would try to clean the fan and the openings in the computer where air flows in and out and see if it makes any change to the temperature. Remember that the computer will turn itself off if a critical temperature is reached.

There will allready be thermal paste between the heatsink and the CPU, it is true that sometimes removing the paste allready applied and replacing with high quality thermal paste can reduce the temperature a little. To do this you will have to remove the heatsink on the CPU and then remove the thermal paste on the cpu and on the underside of the heatsink which rests on the CPU using high quality thermal paste. (a grain of rice is about the right amount to apply) You can use tim remover or alcohool with a lint-free cloth.

Here is the service manual for your PC, you can see the procedure for removing heat sink on pages 44-45:

 

http://h10032.www1.hp.com/ctg/Manual/c04996189

 

Let me know if you need further help,

David

HP Recommended
thx for the quick rply!
HP Recommended

your welcome,

David

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.