ENVY 15 2020 Not Charging via USB-C

[beubfish]

My new ENVY 15 (GeForce GTX1660 Ti model) won't charge via the Thunderbolt port.

Pre-sales support advised that it should do and the product page suggested to me that it should be possible.

I'm attempting to power it from a Dell U2520 monitor which should provide 90W of power.

Can anyone confirm whether charging via USB-C is possible for the new ENVY 15?

Thanks

[The_Fossette · Accepted solution]

@beubfish,

I reviewed your post and I understand that you want to know whether you can charge the computer using the USB C port on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that you will not be able to power the computer using the USB C port on your computer. Your computer is shipped with a 200W power supply and it requires that much of power.

Refer to the below link for the product specifications.

https://support.hp.com/in-en/product/hp-envy-15-ep0000-laptop-pc-series/32552523/model/35832071/docu...

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[beubfish]

That's a shame but thanks for the response

[The_Fossette]

@beubfish,

You're welcome!

If any other questions arise, please feel free to write back to me.

Cheers!