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‎07-17-2020 09:28 PM - edited ‎07-17-2020 09:32 PM

HP Recommended
Product: ENVY Notebook - 13-d108tu
Operating System: Microsoft Windows 10 (64-bit)

1. Trying to locate and purchase replacement battery for HP ENVY Notebook - 13-d108tu. Can anyone provide details please.

2. Battery is showing 0% charge when laptop is plugged in. Can anyone confirm that the laptop will just keep working as long as it is plugged in (i.e. operating as if it the laptop was a desktop PC)?

Any assistance will be much appreciated.

 

1 REPLY 1

‎07-20-2020 12:53 PM

HP Recommended

@Envy-hmmm,

 

I reviewed your post and I understand that the battery is not getting charged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

When was the last time the battery was working fine?

 

The computer will work with only the AC adapter. I recommend you update the BIOS on the computer from the below link and check whether the battery start charging.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a test on the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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