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‎09-30-2019 06:05 PM - last edited on ‎09-30-2019 06:15 PM by Retired

HP Recommended
Product: ENVY m6-aq105dx
Operating System: Microsoft Windows 10 (64-bit)

Laptop model m6-aq105dx with SN [edited] ailed to start after a reboot.  It has a known good external power supply.  The power indicator does not light.  The unit is dead.  Upon further inspection, the unit was found to have a burned component on the motherboard near the bios battery.  This unit has had minimal use.  It is very upsetting that the motherboard on a premium computer would burn out after so little use.  I hope to receive advise from an HP employee on this.

1 REPLY 1

‎10-03-2019 11:23 AM

HP Recommended

@RC_Shadowace

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

Thanks!

Have a great day!


I am an HP Employee

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