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‎04-28-2022 03:57 PM

HP Recommended
Product: HP ENVY x360 - 15t-cn100 CTO
Operating System: Microsoft Windows 10 (64-bit)

Hello - I purchased this laptop back mid 2019 because I needed to spend money and thought my existing machine was going to fail due to its advanced age.  I set it up in early 2021 so my daughter could use it to log into some college classes.  At the time i remember it was running hot, but didnt think much of it and put it away.  Now, of course, my old laptop is starting to fail, so i brought this one out for its first real go.  As i remembered, it runs the fan constantly and runs hot.  I havent put anything on it and havent used it.  Should i send it for repair before it load it up and it loses my data?

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1 REPLY 1

‎04-28-2022 04:08 PM

HP Recommended

I feel it has been put away for such a long time that the motherboard could be faulty or dust could have affected the fan.

 

Take it for servicing so your data can be still intact.

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