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‎08-22-2020 07:49 AM - edited ‎08-22-2020 09:15 AM

HP Recommended
Product: ENVY x360 Convertible 15m-bp0xx
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY x360 is plugged in, but it does not charge! 

I have already tested the AC plug with another HP ENVY x360 and it works perfectly, so the problem might be the battery or the DC input. I ran the HP PC Hardware Diagnostics and this is the test log I received:

TestVersion = 1.17.4.0

TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af

Instance = 1

StartTime = 2020-08-22T09:36:21

ExecutionDuration = 00:01:02

Result = ExecutionFailed

ErrorCode = 601

Failure ID = GTXPMW-8P8A7B-GXGGRG-C0A113 

Product ID: 1KS72UA#ABA

 

Can someone please help me with this issue? 

1 person had the same question
1 REPLY 1

‎08-25-2020 07:55 AM

HP Recommended

@Mel121

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

I did go through the failure ID and it refers to battery failure. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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