ENY 360 15 LAB TOP manufacture physical device two bigs issues should gives us refund

[physicalwarant]

so envy 360 have very thin screws plenty number of them that they are wide and thin where they set them selves free and break the monitor,and also the metal frame that connect the monitor with the key board comes as giant horse shoe and break the monitor

so far three indiviuals i know ran to this problem and we got that takes care by hp and best buy and yet the same event did happen again

we cant afford the cost of fixing this at best buy is pricy and its manufacture defect that should be at least three years

so yet look how hp still sell this producat as poor people cant highlight how much this defect is an issue

[Nirvana_95]

Hi @physicalwarant 

Welcome to the HP Support Community. I see that you are facing issues with your HP ENVY X360 - 15-Bp152nr. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[physicalwarant]

so what can they do ,do they have ten year warranty

[Nirvana_95]

They will be able to help you with the part number and the part replacement 🙂

Thanks!

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