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‎07-01-2017 10:11 PM - last edited on ‎07-02-2017 11:22 AM by Retired

HP Recommended
Product: Pavillion g6
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Please can someone confirm that the Hp Pavillion g6 [Personal Information Removed]
has reached its EOL date and let me know when that was aswell as providing a link for future reference to where i can find that info.

6 REPLIES 6

‎07-01-2017 10:19 PM - edited ‎07-01-2017 10:28 PM

HP Recommended

 

I don't know that there is a document with exact date for EOL. There is this document which lists models that are at the end of support :

https://support.hp.com/us-en/retired-products

 

What is the exact model of your G6? There are many models in that series-none of which I believe are at end of support. Which doesn't mean drivers are provided for later OS, but drivers for original OS ,Service Manuals,etc still provided. Refer to this document to find Model and Product number:

https://support.hp.com/us-en/document/c00033108

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‎07-01-2017 10:43 PM

HP Recommended
Product Number is 5CD24358FD
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‎07-01-2017 10:50 PM

HP Recommended
The message that led me to belive this can be found here https://goo.gl/photos/nGtV3bvQLKrAyWmJ6
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‎07-01-2017 10:55 PM - edited ‎07-01-2017 10:57 PM

HP Recommended

1-That is not your Product number- it is the Serial number.

2-The message pertains to end of free technical support by phone.

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‎07-01-2017 11:07 PM

HP Recommended
Sorry, Product number is C6S45EA.

The warranty ended 4 yeara ago so why would free phone support only end now.

Does it have anything to do with EOL?

Should the laptop be replaced? Yes, it's very slow and the hard drive is going.

What does it mean for me?
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‎07-01-2017 11:20 PM

HP Recommended

That message really doesn't mean anything-probably actually a fluke since free phone support is only for a year unless you pay for extra coverage. Also mentioned about some repair parts not being available now so that may have even triggered the message when parts were marked as obsolete in the Parts store such as display, motherboard,etc.

 

Whether you replace it or not is your decision-not really any need to unless you want a faster,newer machine. A hard drive is easily replaced in most models, takes about 10 minutes and a $50 replacement. Of course if you are not into diy projects it would cost about $100 to have someone else do it so a better option might be a new laptop.

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