ESC, F4, F7, F11, Backspace keys stop working sometimes, than on hard press start working again

[RobertEnvy17]

On my HP Envy keyboard  (2018 model) ESC, F4, F7, F11, Backspace keys stop working sometimes, than on hard press on 1 of these buttons start working again and after a short time, the problem starts again. When it start to work every button start tohether to work, and after all stops together, I was try all software fixes, buttons are also clean, it looks maybe keyboards flat cable contact problem inside or someting like than. How to fix a problem, can you help me please? Thank you.

[Raj_05]

Hi @RobertEnvy17,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like there may be a hardware issue with your HP Envy keyboard, specifically with those specific keys. Here are some steps you can take to try and troubleshoot the issue.

• Check for any physical damage: Inspect the keys and keyboard for any physical damage or debris that may be obstructing the keys from functioning properly.
• Update drivers: Make sure your keyboard drivers are up-to-date by checking for any available updates from the HP website or through Windows Update.
• Run hardware diagnostics: HP Envy laptops typically have built-in hardware diagnostics that can be accessed by pressing the F2 key during startup. Run the keyboard diagnostics to see if any issues are detected.
• Try an external keyboard: If the problem persists, try using an external keyboard to see if the issue is isolated to the laptop keyboard or if it's a more widespread issue. 

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support