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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- ESC KEY NOT WORKING

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02-24-2021 09:40 AM
Individual keys are generally not replaceable, but if the keys are not broken, then the issue is more likely with the membrane underneath the keyboard and that has to be replaced as a unit.
Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933
If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.
But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.
Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.
I am a volunteer and I do not work for, nor represent, HP