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‎08-05-2024 06:49 AM

HP Recommended
Product: HP ENVY 15-k050la Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Aunque mi computadora HP es vieja , una PC Notebook HP ENVY 15-k050la, desde el inicio siempre ha tenido problema que el bluetooth se desconecta constantemente , inclusive mientras que lo utilizo con mi mouse, me gustaría saber si ese problema tendrá alguna solución

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1 REPLY 1

‎08-05-2024 07:09 AM

HP Recommended

The parts list for your notebook indicates that it comes with a Broadcom BCM43142 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 HMC combination WLAN adapter.

 

HP PartSurfer

 

This is the latest W10 Bluetooth driver HP has for that model Bluetooth adapter:

 

12.0.1.921 

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

If that does not help or your Bluetooth adapter already has that driver version installed, you may want to consider using a USB Bluetooth adapter.

 

You may be able to replace the Broadcom Wi-Fi adapter with a different model, but I would need to know how many antenna wires are connected to the Broadcom Wi-Fi adapter--one or two.

 

Below is the link to the service manual:

 

c04409752.pdf (hp.com)

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