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‎03-14-2018 08:28 AM

HP Recommended
Product: HP Elitebook 1040 G4
Operating System: Microsoft Windows 10 (64-bit)

Dear HP,

 

The new Elitebook 1040 G4 has now 2 USB-c Thunderbolt ports.   Tried to charge this Elitebook with different DOckingstations (HP Elite Thunderbolt 3 Dock, HP Elite USB-C Docking Station) with 65W and also 90W but i get everytime the message from HP Smart Adapter:

"Your computer is designed to vary performance as needed when a smaller capacity Smart AC Adapter is connected....

Please connect a higher capacity Smart AC Adapter."

 

I'm a bit confused, is it only possible to charge Elitebook 1040 G4 with the USB-C AC-Adapter and not via Docking Stations?

Does anyone face the same issue?

 Is there a solution to this problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2018 02:44 AM

HP Recommended

 received today the newest HP  grey colored Dockingstation (HP USB C Universal Dock, HSA-B005DS) with a 90W Adapter it's now working fine with the Elitebook 1040 G4. 

can also confirm that this dockingstation is working fine for HP Elitebook 1030 X360.

 

 

Hopefully this Dockingstation will be compatible with further HP Elitebook products..

 

View solution in original post

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1 REPLY 1

‎03-15-2018 02:44 AM

HP Recommended

 received today the newest HP  grey colored Dockingstation (HP USB C Universal Dock, HSA-B005DS) with a 90W Adapter it's now working fine with the Elitebook 1040 G4. 

can also confirm that this dockingstation is working fine for HP Elitebook 1030 X360.

 

 

Hopefully this Dockingstation will be compatible with further HP Elitebook products..

 

Was this reply helpful? Yes No
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