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‎06-10-2018 01:01 PM

HP Recommended
Product: Elitebook 2540p
Operating System: Microsoft Windows 10 (64-bit)

I buy a elitebook 2540p refurbshed with windows 10 home basic 64 bits from hp distributor and the light sense, fingerprint sensor and the toutchpad does not work properly.

And the official hp website does not have the drivers for this version of windows.

3 people had the same question
1 REPLY 1

‎06-10-2018 01:12 PM

HP Recommended

Hi:

 

No PC built prior to August of 2013 is supported by HP for W10, so you can expect that some things will not work no matter what you try.

 

Here is HP's support policy regarding W10.  The 2540p came out in 2009/2010.

 

https://support.hp.com/us-en/document/c05195282

 

The only suggestion I can offer would be to try the W7 touchpad and fingerprint sensor drivers from the support page.

 

If the fingerprint sensor driver is installed, you may be able to get the fingerprint sensor to work by using the W10 security software, which succeeded the HP ProtectTools software.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

 

If you want everthing to work as it should, you will need to install W7.

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