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Egamz Student
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Elitebook 840 G1 Fingerprint not working on Windows 10 Pro Update 1903

Elitebook 840 G1
Microsoft Windows 10 (64-bit)

Hello, I'm having issues with my Fingerprint Device on my 7-month-old Elitebook 840 G1.

 

I've installed the drivers for the Fingerprint Device.

 

 

Please help!

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Elitebook 840 G1 Fingerprint not working on Windows 10 Pro Update 1903


@Egamz wrote:

Hello, I'm having issues with my Fingerprint Device on my 7-month-old Elitebook 840 G1.


@Egamz 

 

This is an old machine actually, must be 5 year old by now and Fingerprint reader is an OPTION. Now my question is: are you sure your machine has fingerprint reader or just a small window but NO reader underneath.

 

If you wish to install the finger print sensor you can buy

 

     Fingerprint reader board (includes cable, bracket, and insulator) part # 730956-001

 

Regards.

BH
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Elitebook 840 G1 Fingerprint not working on Windows 10 Pro Update 1903

I have the same problem. But my Elitebook 850 G1

- is some years old (maybe 4 or 5 years, for more exact informations must look in the papers at the bureau)

- worked nice with the fingerprint sensor to authenticate each day, until I did the Win10 Pro /64bit functions update 1903 last week

 

There is no error information or log about that, even no information about that fact inside the HP support assistent - It is, as the fingerprint sensor wasn't there anytime! Theres now only the option for password or pin login at the login screen!

 

But the HP support assistent is working! Has alerted and installed a BIOS update and a Network adapter update some days AFTER the some days after that the fingprint is missing / 1903 was installed. So it cant be the reason for the missing, it was not there BEFORE the BIOS and NC update (and still away after that)

 

1903 does no other problems at the elitebook until today, Is working in the enterprise LAN, standalone and in all VPNs as good as before the 1903 update. Also all applications and other hardware at the computer are working nice, as can be seen after a week.

 

But the fingerprint sensor DEFINITLY stopped his work (and existence?) with Windows 1903-Update!

 

Hope, the fingerprint sensor will be available and working with some HP (or MS?) update soon.

 

Greetings, GW (CEO of a german IT enterprise / chief database developer)

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