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HP EliteBook 840 G1 Notebook PC

On my laptop, the keyboard lighting does not work.


On the F11 key I have the illumination symbol and taking the keyboard apart the part number is 731179-061.

See the photos below

 

The illumination must be there right? Do I need to change the keyboard? Or is there any software\bios side solution?

 

I installed the package Hotkey support sp66562 and the screen light level buttons working (F9-F10), so I haven't an hotkey problem i think.

 

F11F11

 

3D023335-0474-483D-B7A4-02AF49BC2E25.jpeg

 

Thank you

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