Customer brought me an Elitebook 840 G1, complaining that she could never get the webcam to work.
After removing the screen bezel, I discovered the reason why: there is no webcam; this computer came equipped with the "mic-only" module.
Am I correct in assuming that I should be able to just replace it with the correct webcam/mic combo module for this model, and that will give her a functioning webcam? Both modules appear to have the same number of pins on the cable connector.
One other complication: the screen bezel has the usual webcam port/hole at the top center (which is why the customer always assumed it had a webcam), but the port is opaque/black. See photo below. Is it possible that HP just slapped a black sticker or adhesive cover over that port on the mic-only models? I'm reluctant to try to remove it with an x-acto knife - don't wanna scratch the glass or something.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".