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‎11-01-2018 07:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi to all and thanks in advance for the help.

 

I have an Elitebook 850 G5 adn a HP® Thunderbolt Dock 120W G2 with Audio . The problem is that when I connect the laptop with the docking station via the thunderbolt cable, th Elitebook doesn't recognize the docking station except for the power.

So I can switch on and off the PC with the docking station's button, but from the PC I don't recognize the USP port, the VGA port, the audio port and so on.

Can someone of you give me a hint on how to solve the problem?

For instance, from the papers, it appears that this docking station is compatible with the Elitebook 850 G5.

 

Thanks and best regards.

 

Marco

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-01-2018 08:52 AM

HP Recommended

@MarcoDS

 

Take a look at this and let me know what you think???

 

1. You need to do all the latest updates for your laptop.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276

 

You will notice that there a few ThunderBolt updates.

 

Hold off doing the BIOS update till last!!! "If you do not need it then do not update it!!!"

 

2. Look at your Advisories: "Most people don't look here"

 

https://support.hp.com/us-en/product/hp-elitebook-850-g5-notebook-pc/18491276/advisories

 

3: Look at your Bulletins and Notices: "Again most people don't look here"

 

https://support.hp.com/us-en/product/hp-elitebook-850-g5-notebook-pc/18491276/bulletins-notices

 

REO

View solution in original post

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3 REPLIES 3

‎11-01-2018 08:52 AM

HP Recommended

@MarcoDS

 

Take a look at this and let me know what you think???

 

1. You need to do all the latest updates for your laptop.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276

 

You will notice that there a few ThunderBolt updates.

 

Hold off doing the BIOS update till last!!! "If you do not need it then do not update it!!!"

 

2. Look at your Advisories: "Most people don't look here"

 

https://support.hp.com/us-en/product/hp-elitebook-850-g5-notebook-pc/18491276/advisories

 

3: Look at your Bulletins and Notices: "Again most people don't look here"

 

https://support.hp.com/us-en/product/hp-elitebook-850-g5-notebook-pc/18491276/bulletins-notices

 

REO

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‎11-02-2018 11:20 AM

HP Recommended

Many thanks. It worked!

M

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‎11-02-2018 11:26 AM

HP Recommended

Great to here that @MarcoDS

 

You had allot of things to do but I have seen worse.

 

REO

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