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‎03-07-2019 04:44 AM

HP Recommended
Product: Elitebook 8770w

I wanted to clean my laptop and change thermal grease (both were long overdue), and I can't seem to move the service door release latch. The battery release latch works fine, but the service door latch just won't budge. I'm hesitant to use force because I'm afraid to break the locking mechanism. Haven't opened the service door for 2 years, and the laptop is past warranty now, as it's pretty old. Does anybody have any ideas about how I should go about it? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2019 05:11 AM

HP Recommended

@Taisia 

 

Glad to here that.

 

If it happens again place the palm of your hand on the access door.

 

Push forwards and back to loosen the door.

 

REO

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3 REPLIES 3

‎03-07-2019 04:52 AM - edited ‎03-07-2019 04:55 AM

HP Recommended

Welcome to the HP Support Community  @Taisia 

 

When you move the Access Door latch is there a screw under the one end.

 

LATCH.PNG

 

If there is remove it and try again.

 

REO

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‎03-07-2019 05:02 AM

HP Recommended

Hey, REO, thanks for your response, I really appreciate it.

 

Ironically, right after I posted the question I was able to slide the latch all the way and open the service door! I guess it was just rusty after so much time of not being in use. 

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‎03-07-2019 05:11 AM

HP Recommended

@Taisia 

 

Glad to here that.

 

If it happens again place the palm of your hand on the access door.

 

Push forwards and back to loosen the door.

 

REO

Was this reply helpful? Yes No
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