• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎11-15-2024 01:16 PM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC (19X36AV)
Operating System: Microsoft Windows 11

After two years, the Windows Hello on my HP Elitebook 840 G8 camera suddenly stopped working.


I have not tinkered with the settings or loaded new software for several months. It may have been triggered by a recent automatic Windows or the most recent BIOS update.


This only affects the inbuilt webcam. An external Logitech Brio camera at my work desk can be set up and works fine.


I have tried the standard gamut of tests readily found with a Google search.

  • Reverting to the original 2006 Windows driver, uninstalling, and alternating with the current driver downloaded from the HP support site several times.
  • Confirming the security settings allow access to the camera.
  • I also cleared TMP in BIOS in an attempt reset current account settings.
  • Checked the Local Group Policy settings for Biometrics and Camera settings.

I have retained access to the IR camera throughout, see my image, but cannot get past "Make sure your face is centred in the frame' as Cancel is the only option.

Any suggestions on what to try next?

Category:
Reply
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.