Elitebook battery suddenly dead?

[rvadl1000]

Hi all,

For over three years now I'm using a HP notebook without any problems. In those years, the capacity of the battery was getting a bit worse, but nevertheless I always could work with this Notebook.

Until a few weeks ago... suddenly I got a message (while booting) about the battery which had a very low charge. From that point on, the battery did not get charged at all. The battery icon in Windows stated: 0% available (on net power, battery isn't charging).

I tried to remove and reinstall the drivers, I removed and reinstalled the battery, but nothing helped. I'm using the original adapter.

HP hardware diagnostics gave me this error code: 9GC6KF-000928-GXGH7F-C0D103. But I cannot find anything on this message.

How can the battery suddenly become dead? Or is the motherboard dead? Can I just buy and install a new battery?

Thanks for your advice.

Rick

[iomare]

Hi,

You need to replace the battery as it has failed the hardware test. I usually replace batteries in notebook every two years for optimal performance.

The part number for the battery is 722297-005

If you search with the part number online you can find original or compatible products:

Example:

https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=722297-005

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR0.TRC0.H0.X722297-005.TRS0&_...

or you can try HP parts store in your country:

https://parts.hp.com/hpparts/default.aspx

On page 44 of service manual you can see the steps to replace the battery.

http://h10032.www1.hp.com/ctg/Manual/c04299099

You can also take a look at these HP videos for your model which can help with fix:

https://h20574.www2.hp.com/results.htm?SID=5405384&MEID=83B87687-76A9-4237-BDF0-138C889C0789

Let me know if you need further help,

David

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[erico]

Three years is a reasonable expectation for the service life for a notebook's main battery. With that said, it did not exactly suddenly die.

Of all of the components of notebooks, only the battery gets only a one year warranty. The same warranty period exists with a new battery.

The error code  (failure code 601)translates to a failure of the notebook's battery. 

You can replace it with a compatible battery. There is no requirement to purchase one from HP. You can get a better price on a guaranteed compatible battery from an online vendor for around $50.00 (at NewEgg.com.). See the following link for a search I did.

https://www.google.com/search?source=hp&ei=eXrQWv_pOa6zggeosp-YDw&q=HP+ELITEBOOK+FOLIO+1040+G1+repla...