-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Elitebook not charging, no faulty drivers, battery or power ...

Create an account on the HP Community to personalize your profile and ask a question
05-23-2023 01:00 PM - edited 05-23-2023 02:35 PM
First off, I've done all the basic steps of uninstalling ACPI drivers,removing power source, pressing the button for a minute and I've tested with multiple batteries and multiple chargers, both original and aftermarket. I've also tested the batteries and chargers with my other notebooks (I own several Elitebook 840 G2, as well as a first generation version). I can't enter BIOS on this specific laptop, I bought the Elitebooks used in bulk and HP doesn't do unlocks anymore.
I even tried using Linux to see if it was a problem within Windows, but it isn't. Which was quite a pain to install, without the availability of BIOS settings to allow USB boot.
The battery isn't charging. The indicator works fine, a solid orange light when plugged in. Also both Windows and Linux show the charger being plugged in. But it simply won't charge the battery.
My main question is, which part of my laptop is broken?
Edit: it used to work fine for the past 2 years. Battery reports are fine for all batteries that I've tried, and HP Diagnostic shows the batteries to be "Good".