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‎04-23-2020 03:34 PM

HP Recommended
Product: Elitebook x360 1030 G2 - X3U21AV
Operating System: Microsoft Windows 10 (64-bit)

My internal smart card reader (for CAC cards) is suddenly not being detected.  I can't find it on the Device Manager.  I tried downloading the latest drivers, but how can I apply them if the laptop doesn't even detect the reader?

 

Every time I boot up, the ActivClient Agent notifies me that "Card Reader Not Detected" ...

It used to work just fine ... but now nothing.

 

Anyone else having this issue?

2 REPLIES 2

‎04-23-2020 03:45 PM

HP Recommended

@FMARQUEZ 

 

It is an option. Did you buy this option ? If not you can buy item (10) on page 19 of the following manual

 

              http://h10032.www1.hp.com/ctg/Manual/c05386794.pdf

 

Regards.

BH
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‎04-23-2020 04:03 PM

HP Recommended

Yes, I have a Smart Card Reader (on the left side side of keyboard).  It was working not too long ago.

It is not being detected, and I don't know why.

 

Before, I would hear a chime if I inserted my CAC card.

Now, nothing ...

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