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‎06-13-2025 11:27 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
Operating System: Microsoft Windows 11

I am writing to report an issue with my HP Envy 15 x360 laptop, which is still under warranty until 2026.

The problem occurs when I am using demanding software such as Solidworks or AutoCAD, and the laptop is connected to the charger. Despite being plugged in, the battery continues to drain. This happens even when the battery is initially at 100%. For example, if I start using Solidworks or AutoCAD with the laptop fully charged and plugged in, the battery will gradually deplete until it reaches 15%. Once the battery level drops to around 15%, the laptop's performance significantly degrades, making it impossible to continue my work or studies. If I unplug the charger and then plug it back in, the performance temporarily improves for approximately 5 minutes before the issue reoccurs.

This issue severely impacts my ability to use the laptop for its intended purpose, especially with resource-intensive applications. I believe this is not normal behavior for a laptop connected to its power adapter.

Could you please provide assistance with this matter?

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