Envy 17 Battery Plugged In Not Charging

[techieenvy]

My HP Envy (Bang & Olufsen) laptop is exactly one week old and I am getting a message that my battery is plugged in, not charging.  I'm down to 12% remaining battery life.  I've added SpeedyFixer but a scan didn't help.  I've checked the external plugs (the battery is inside and I cannot check it}.  I have tried different outlets.  The remaining battery life has dropped from 14% to 12%, but so far, as long as I leave it plugged in, it has not droped below 12% for several hours now.  I have uninstalled and reinstalled a battery driver per the instruction of someone online.  Worked for everyone else, apparently, but it doesn't work for me.  What else can I try?  Thank you.  

[Dragon-Fur]

@techieenvy

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

The solution includes a link to an article that explains Smart Battery Technology:  battery use and care, how batteries perform over time, and expected battery life.

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

If you determine that you need to purchase a battery or charger for your computer, you may find the part(s) in HP PartSurfer.

Open PartSurfer

• Select your Country
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Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part at your favorite online store.

The battery might be on a Recall List:

HP Replacement programs and product recalls

Tips for extending / improving battery service

Microsoft - Battery saving tips

Now, after all that information, know that the computer, including the battery and the charger are (after just one week) still warrantied.

Contact HP Tech Support > use the Serial Number of the computer to complete the form...

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